Frequently Asked Questions
Everything you need to know about charging with Surge. Find stations, understand pricing, and get back to 100%.
The first hour is $1.29. After that, you're charged $5.99 for the rest of that 24-hour day. No subscription, no account required.
You'll keep being charged the 24-hour rate of $6.99 per day, for up to 5 days. After 5 days the power bank is yours to keep, and no further charges apply.
At any Surge station — not just the one you rented from. Just slot it into an empty port and wait for the click.
No download required. Scan the QR code on the station with your phone's camera, pay with Apple Pay, Google Pay, or a card, and a battery pops out instantly.
At the start of every rent you have 2 minutes to test the power bank. If it doesn't work, return it and rent a new one. After 2 minutes, contact us at support@surgeshr.com.
Venues earn 50% of every transaction at their station, with zero upfront cost and zero maintenance. See the For Venues page for details.
We're launching in Chicago, IL first, with plans to expand across Illinois. Check the Locations page for the latest stations.
Built for Chicago
Designed to survive the winters and keep up with the city's pace. Every pack is rigorously tested.
Need direct connection?
Still have questions? Our support team is online and ready to help you get back to a full charge. Fast response times, no bots.
support@surgeshr.com